Radical Growth & Change
Embrace it. Transform. Deliver
Radical change comes at you quickly. Spurred by agency restructuring, budget changes, leaps in innovation and other catalysts, it can completely transform your agency or department. Radical growth means excitement, uncertainty and most certainly change - things you must manage carefully to seize opportunity and capture value. And don't forget the forces that work against you - inadequate resources, information gaps and limited time.
Today's Challenges:
Align IT spending with agency growth and change. It is as much about people and processes as it is the latest and greatest technology. [More +]
What is the challenge: In the years ahead, agencies will be pushed harder to show that investments in IT are delivering expected results. The capital planning process and requirements from OMB to produce sound business cases for IT investments will help to ensure alignment of IT with agency priorities and mission. The adoption of Enterprise Architecture frameworks also provides the guidance needed for interoperable, flexible and more affordable IT solutions that can scale with agency requirements. However, making smart IT investments is as much about people and processes as it is the technology. Agencies and departments should have a structured change process to transition individuals, teams, and organizations onto new technology solutions in the most cost effective manner possible. The optimal mix and sequencing of IT projects must also be evaluated. Good IT governance is also essential.
Related Services:
• Enterprise Risk Management
• IT Audit and Technology Risk
• Budget and Performance Integration
• IT Capital Planning
• Virtualization and Green IT
• IT Strategy and Enterprise Architecture
Leverage commercial best practices. Find new ways to solve problems. Uncover fresh ideas on improving the business of government. [More +]
What is the challenge: Experiencing large scale program expansions, new mandates, and other pressures can put your agency in unfamiliar territory. New federal regulations, expanded services and the adoption of new technologies can force your organization to change in a rapid manner. Change brings excitement for the possibilities and fear of the unknown and potential risks. In many areas, the commercial sector has been an incubator for dealing with changes related to compliance, IT and finance transformation. Best practices from the commercial sector can help agency leaders more easily embrace change and find innovative ways to improve the business of government.
Related Services:
• Enterprise Risk Management
• IT Audit and Technology Risk
• Enterprise Performance Management
• Business Process Re-engineering
• Virtualization and Green IT
Focus and execution of highest impact initiatives. Everyone has a priority and priorities have a price tag. Management wants a clearer picture on budget performance. [More +]
What is the challenge: Are investments in people, processes and technology driving results? Focusing resources on the initiatives that create the greatest value for your agency is critical. With tight budgets and high expectations for performance you cannot afford to spend time and dollars on non-essential, redundant or initiatives that are not aligned with agency priorities. Executives need a clear picture of everything going on within the enterprise, and the value being derived, in order to make smart decisions on the use of limited resources. Project management discipline, performance-based budgeting and reporting, management dashboards, and other best practices should be utilized.
Related Services:
• Budget and Performance Integration
• Enterprise Performance Management
• Business Process Re-engineering
• Program Management Services
• IT Capital Planning
• IT Strategy and Enterprise Architecture
Implement sustainable business practices. It's not just about going green. Smart and sustainable business practices drive performance and savings. [More +]
What is the challenge: Engagingin sustainable IT and business practices can lead to lower operating costs, streamlined and less complex processes, better utilization of resources and many other benefits. Less theory and more action is the key to implementing sustainability practices. Agencies interested in pursuing sustainable practices now have the tools and technology, frameworks, reporting standards and market support to implement, measure and report on sustainable business practices.
Related Services:
• Enterprise Risk Management
• Program Management Services
• Business Process Re-engineering
• IT Capital Planning
• IT Strategy and Enterprise Architecture
• Virtualization and Green IT
Improve the citizen experience. Government performance is undoubtedly tied to delivering excellent customer service. [More +]
What is the challenge: A 2008 Pew Research Center poll found that the majority of Americans believe that "government is almost always inefficient and wasteful." Agencies are working hard to change this perception by transforming operations, culture and mindset. They see the linkage between performance and customer satisfaction. The benefits of improving customer service can be significant. But transformation is not easy. Moving toward customer-centric operations requires time, investment and a commitment from leadership. It requires honest analysis and identification of service-level gaps. It requires making people, processes and technology investments. It requires identifying key measures of progress and performance and linking them to investment decisions. It also requires access to reliable and accurate performance data in order to make effective and timely management decisions.
Related Services:
• Enterprise Performance Management
• Business Process Re-engineering
• IT Capital Planning
• IT Strategy and Enterprise Architecture
